Incidents / Policy Handling
Disaster Recovery & Business Continuity
Automated Backups: Daily automated backups with point-in-time recovery
Cross-Region Replication: Geographic distribution for disaster recovery
Backup Testing: Regular restore testing and validation
Retention Policies: Configurable retention based on compliance requirements
Multi-Zone Deployment: Services deployed across multiple availability zones
Auto-Scaling: Horizontal and vertical scaling based on demand
Circuit Breakers: Automatic failure detection and isolation
Health Checks: Continuous health monitoring with automatic remediation
Runbooks: Documented procedures for common incidents
On-Call Rotation: 24/7 coverage with escalation procedures
Post-Incident Reviews: Blameless postmortems with action items
Mean Time to Recovery: Target MTTR of less than 30 minutes for critical issue
Incident response procedures
Risk assessment frameworks
Vendor risk management
Status: Live monitoring by Delve
Coverage: 24/7 security monitoring
Response: Automated remediation systems
Escalation: Defined incident response procedures
Security Team Contact Information
Email: support@sully.ai
Purpose: Security inquiries and compliance requests
Response Time: Standard business hours
Last updated