> For the complete documentation index, see [llms.txt](https://sully.gitbook.io/sully.ai-docs/FEM1tMOJsSSszbLOgKLA/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://sully.gitbook.io/sully.ai-docs/FEM1tMOJsSSszbLOgKLA/incidents-policy-handling.md).

# Incidents / Policy Handling

### Disaster Recovery & Business Continuity

{% tabs %}
{% tab title="Backup Strategy" %}

* **Automated Backups**: Daily automated backups with point-in-time recovery
* **Cross-Region Replication**: Geographic distribution for disaster recovery
* **Backup Testing**: Regular restore testing and validation
* **Retention Policies**: Configurable retention based on compliance requirements
  {% endtab %}

{% tab title="High Availability" %}

* **Multi-Zone Deployment**: Services deployed across multiple availability zones
* **Auto-Scaling**: Horizontal and vertical scaling based on demand
* **Circuit Breakers**: Automatic failure detection and isolation
* **Health Checks**: Continuous health monitoring with automatic remediation
  {% endtab %}

{% tab title="Incident Response" %}

* **Runbooks**: Documented procedures for common incidents
* **On-Call Rotation**: 24/7 coverage with escalation procedures
* **Post-Incident Reviews**: Blameless postmortems with action items
* **Mean Time to Recovery**: Target MTTR of less than 30 minutes for critical issue
  {% endtab %}
  {% endtabs %}

***

{% tabs %}
{% tab title="Risk & Incident Management" %}

* Incident response procedures
* Risk assessment frameworks
* Vendor risk management
  {% endtab %}

{% tab title="Operational Excellence: Monitoring & Alerting" %}

* Status: Live monitoring by Delve
* Coverage: 24/7 security monitoring
* Response: Automated remediation systems
* Escalation: Defined incident response procedures
  {% endtab %}
  {% endtabs %}

***

***Security Team Contact Information***

* *Email: <support@sully.ai>*
* *Purpose: Security inquiries and compliance requests*
* *Response Time: Standard business hours*


---

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